Front Desk Officer

M PADEL; Malden (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

M PADEL in Malden, MA, is seeking a front-desk associate to manage client communications across WhatsApp, email, and phone. You will assist with bookings, payments, confirmations, and rescheduling while delivering clear information about our tennis services.

We value a polished, warm demeanor and experience in luxury or high-end customer service. The role requires multitasking in a dynamic, member-facing environment and occasional collaboration with on-site teams.

Qualifications

• Polished, professional presence with genuine warmth and interpersonal skill.
• Experience in hospitality, luxury retail, private club, or high-end customer service preferred.
• Comfortable with booking/scheduling software and point-of-sale systems (training provided).
• Strong multitasking ability in a dynamic, member-facing environment.
• Passion for racquet sports and community-building is a strong plus.
• Reliable, punctual, and adaptable to a flexible schedule.

Responsibilities

• Manage client communications via WhatsApp, email and phone.
• Respond to inquiries regarding lessons, programs, schedules, prices and availability.
• Assist clients with bookings, confirmations, payments and rescheduling.
• Provide clear and accurate information about the center’s services.
• Suggest suitable alternatives when a requested service or time slot is unavailable.
• Help convert client inquiries into bookings while maintaining excellent service.
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams.
• Support reception and pro shop operations when required.
• Maintain organized communication records and ensure reliable follow-up.
• Uphold club standards and etiquette with a friendly, member-first approach.
• Assist with opening/closing procedures, including cash handling and reporting.

Skills

Hospitality experience

Customer service

Interpersonal skills

Reliable & punctual

Flexible schedule

Tools

Booking software

POS systems

Job description

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up
• Uphold club standards and etiquette with a friendly, member-first approach
• Assist with opening/closing procedures, including cash handling and reporting

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up
• Uphold club standards and etiquette with a friendly, member-first approach
• Assist with opening/closing procedures, including cash handling and reporting

Profile

• Polished, professional presence with genuine warmth and interpersonal skill
• Experience in hospitality, luxury retail, private club, or high-end customer service preferred
• Comfortable with booking/scheduling software and point-of-sale systems (training provided)
• Strong multitasking ability in a dynamic, member-facing environment
• Passion for racquet sports and community-building is a strong plus
• Reliable, punctual, and adaptable to a flexible schedule