Retail Sales Leader: Customer Experience & Growth

Michaels; Aurora (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is seeking a Sales Manager in the CLEV-SOLON, OH area to lead a high-performing store team and drive strong sales while delivering an engaging customer experience.

You will coach staff on selling behaviors, standards, and day-to-day operations, ensuring adherence to SOPs, policies, and procedures, including POS and Self-Checkout systems, to support a smooth omni-channel experience.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team to deliver customer-focused experiences and brand standards.
• Oversee front-end and service operations to ensure consistency.
• Ensure SOPs, policies, and loss-prevention practices are followed.
• Support MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel service via BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Operations management

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager in the CLEV-SOLON, OH area to lead a high-performing store team and drive strong sales while delivering an engaging customer experience.

You will coach staff on selling behaviors, standards, and day-to-day operations, ensuring adherence to SOPs, policies, and procedures, including POS and Self-Checkout systems, to support a smooth omni-channel experience.