Sales Manager — Lead Growth, Profit & Customer Experience

Chapman Auto Stores; Egg Harbor Township (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life & disability insurance

401(k) plan

Paid time off

Vehicle purchase program

Parts discounts

Career growth

Job summary

Chapman Auto Stores in the United States is seeking a Mazda Sales Manager to lead our Mazda sales operation. This hands-on leadership role focuses on sales performance, profitability, team development, Internet lead management, and customer experience.

Mazda experience is a plus, import dealer background preferred, with strong CRM discipline and coaching. You’ll desk deals, train staff, monitor KPIs, and work with Finance to maximize opportunities while maintaining an exceptional customer

Qualifications

• Automotive dealership experience is required.
• Strong leadership, communication, and closing skills.
• Understanding of dealership sales processes and performance metrics.
• CRM experience and valid driver's license.

Responsibilities

• Lead, coach, and develop the Mazda sales team.
• Drive sales volume, gross profit, and customer satisfaction.
• Desk deals, assist with negotiations, and help close customers.
• Monitor sales performance, closing ratios, appointments, and KPIs.
• Ensure strong CRM usage, follow-up, and prospecting.
• Manage and improve Internet lead response, appointments, show rates, and conversions.
• Conduct sales meetings, training, and individual coaching.
• Maintain accountability for salesperson performance.
• Assist with recruiting, hiring, and developing Sales Consultants.
• Monitor inventory, pricing, merchandising, and vehicle aging.
• Work closely with Finance to maximize opportunities and maintain smooth customer experience.

Skills

Automotive dealership experience

Strong leadership

Communication

Closing skills

Tools

CRM experience

Job description

Chapman Auto Stores in the United States is seeking a Mazda Sales Manager to lead our Mazda sales operation. This hands-on leadership role focuses on sales performance, profitability, team development, Internet lead management, and customer experience.

Mazda experience is a plus, import dealer background preferred, with strong CRM discipline and coaching. You’ll desk deals, train staff, monitor KPIs, and work with Finance to maximize opportunities while maintaining an exceptional customer