Sales Manager - Customer Experience & Store Ops

The Michael's Companies; Glen Burnie (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical & dental benefits

Job summary

The Michaels Companies in Glen Burnie, MD is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales and customer experience. You will oversee front-end and service operations, ensuring brand standards and operational execution.

The role requires 3+ years of retail leadership, with strong coaching skills and a focus on KPIs, customer satisfaction, and effective day-to-day management, including MOD coverage and omni-channel support.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to manage front-end and service operations.
• Strong customer experience and KPIs focus.

Responsibilities

• Lead and coach team to uphold SOPs and brand standards.
• Maintain floor leadership and operational continuity as MOD.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel fulfillment including BOPIS and delivery.
• Promote loyalty program and protection plan adoption.
• Foster shrink reduction and asset protection.

Skills

Retail leadership

Customer coaching

Store operations

Tools

POS systems

Self-checkout

Job description

The Michaels Companies in Glen Burnie, MD is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales and customer experience. You will oversee front-end and service operations, ensuring brand standards and operational execution.

The role requires 3+ years of retail leadership, with strong coaching skills and a focus on KPIs, customer satisfaction, and effective day-to-day management, including MOD coverage and omni-channel support.