Retail Sales Manager — Elevate Customer Experience & KPIs

Michaels; Princeton (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Employee discounts

Job summary

Michaels Stores seeks a Sales Manager in Trenton/Princeton, NJ, to lead front-end, service, and selling behaviors across the store, driving strong sales results and an engaging customer experience.

The role oversees POS and Self-Checkout, guides SOPs, and coaches teams to deliver brand standards, loyalty enrollment, and excellent service. Nights, weekends, and early mornings required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services, ensuring awareness and adoption of protection plans.
• Drive sales and operational excellence in Knit & Sew Shop, including Cut Bar oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train and develop team members through structured onboarding and ongoing skill-building across departments.
• Partner in maintaining Asset Protection practices, reducing shrink through awareness and safe operations.

Job description

Michaels Stores seeks a Sales Manager in Trenton/Princeton, NJ, to lead front-end, service, and selling behaviors across the store, driving strong sales results and an engaging customer experience.

The role oversees POS and Self-Checkout, guides SOPs, and coaches teams to deliver brand standards, loyalty enrollment, and excellent service. Nights, weekends, and early mornings required.