Sales Manager

Rebecca Rose Fine Portraits LLC; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Rebecca Rose Fine Portraits LLC is seeking an experienced Sales Manager to oversee the appointment setting team within a luxury call center. You will drive performance, coach staff, and ensure every client interaction reflects the brand’s high standards.

The ideal candidate leads with accountability, develops talent, and collaborates with leadership to improve strategy and results in a fast-paced, client-focused environment.

Qualifications

• Proven experience in sales management, preferably in a call center environment.
• Strong leadership and communication skills.
• Ability to coach teams to meet and exceed performance goals.

Responsibilities

• Manage and oversee the day-to-day operations of the appointment setting team.
• Monitor call activity, performance metrics, and conversion rates.
• Coach, train, and develop team members to improve sales performance and call quality.
• Provide real-time feedback and conduct regular performance reviews.
• Ensure team consistently meets or exceeds booking and KPI targets.
• Handle escalated calls and assist with objection handling when needed.
• Maintain accountability, attendance, and adherence to schedules.
• Collaborate with leadership on strategy, reporting, and process improvements.
• Uphold a professional, client-focused environment aligned with a luxury brand.

Skills

Leadership

Sales management

Coaching

Call center experience

Performance analytics

KPI tracking

Communication

Job description

Rebecca Rose Fine Portraits is a luxury portrait studio known for delivering an elevated, high-touch client experience. Our team is driven by excellence, professionalism, and a commitment to creating meaningful, lasting impressions with every client interaction.

Position Overview

We are seeking an experienced and results-oriented Sales Manager to oversee the daily operations of our appointment setting team within a call center environment. This role is responsible for driving performance, coaching team members, maintaining high conversion standards, and ensuring every client interaction reflects the quality of our brand.

The ideal candidate is both a strong leader and a skilled sales professional--someone who can motivate a team, hold high standards, and lead by example.

Key Responsibilities

• Manage and oversee the day-to-day operations of the appointment setting team
• Monitor call activity, performance metrics, and conversion rates
• Coach, train, and develop team members to improve sales performance and call quality
• Provide real-time feedback and conduct regular performance reviews
• Ensure team consistently meets or exceeds booking and KPI targets
• Handle escalated calls and assist with objection handling when needed
• Maintain accountability, attendance, and adherence to schedules
• Collaborate with leadership on strategy, reporting, and process improvements
• Uphold a professional, client-focused environment aligned with a luxury brand

Qualifications

• Proven experience in sales management, preferably in a call center environment
• Strong background in appointment setting and/or inside sales
• Demonstrated ability to coach teams to meet and exceed performance goals
• Excellent leadership, communication, and interpersonal skills
• Highly organized with strong attention to detail and follow-through
• Ability to analyze performance data and implement effective strategies
• Driven, results-oriented, and comfortable in a fast-paced environment

What We're Looking For

A confident and composed leader who can balance performance with professionalism. You understand how to push a team to achieve results while maintaining a positive, structured, and accountable environment. You lead with clarity, consistency, and a commitment to excellence.

Why Join Rebecca Rose Fine Portraits

• Opportunity to lead within a respected luxury brand
• Collaborative and performance-driven team culture
• Direct impact on team success and company growth
• Professional environment with high standards and clear expectations

If you are a motivated leader with a passion for sales performance and team development, we invite you to apply and grow with Rebecca Rose Fine Portraits.