Sales and Management

Haus of Portraiture; Santa Monica (CA); On-site; USD 72,000 - 150,000; Full time

Job summary

Haus of Portraiture is seeking a Sales & Operations Coordinator to support daily operations in Santa Monica. This role combines sales and client-facing responsibilities, emphasizing organization and leadership. Ideal candidates have strong sales skills, a background in luxury retail or hospitality, and excellent communication abilities. The position offers a base pay of $72,000 with potential commissions, aiming for an annual total compensation up to $150,000. If you thrive in fast-paced environments and are passionate about luxury client experiences, apply today.

Qualifications

• Previous experience in operations, hospitality, luxury retail, sales, or studio management preferred.
• Comfortable handling difficult conversations and resolving client issues.
• Ability to stay calm and professional in fast-paced situations.

Responsibilities

• Support the day-to-day sales of the studio.
• Fill in for the sales team when needed, including conducting client consultations.
• Assist the Operations Manager with workflow coordination and scheduling.

Skills

Sales and Negotiation Skills

Organizational skills

Communication skills

Customer Service

Problem-solving skills

Leadership instincts

Job description

Haus of Portraiture is seeking asales orientated, client-focused, and proactive Sales & Operations Coordinator to support the daily operations of our growing luxury portrait studio.

This is a brand new role and very unique to our business. The role is ideal for someone who thrives in afast-paced, high-end sales environmentand enjoys bothoperations and client-facing responsibilities. The ideal candidate is dependable, solutions-oriented, professional under pressure, and capable of stepping into leadership when needed.

Base pay is $72,000 with the opportunity to make commission with no cap to commission. Amazing candidates should make up to $150,000 per year.

This position serves as a key support role to the Sales Team and also assisting the Operations Manager and helping ensure an exceptional client experience from start to finish.

Responsibilities

• Support the day-to-day sales of the studio
• Fill in for the sales team when needed, including conducting client consultations and assisting with sales appointments
• Follow up with leads, inquiries, and prospective clients
• Support sales conversion efforts and overall studio revenue goals
• Maintain accurate client records and CRM updates
• Assist with client payment arrangements and sales-related communication

Operations Support

• Assist the Operations Manager with workflow coordination, scheduling, accountability, and team communication
• Step in as acting support lead when the Operations Manager is unavailable
• Help maintain studio systems, organization, and operational efficiency
• Ensure studio standards, professionalism, and client experience expectations are consistently upheld

Client Experience & Issue Resolution

• Handle client concerns and escalated issues professionally and efficiently
• Serve as a support contact for clients requiring additional assistance
• Coordinate communication between departments to ensure client satisfaction
• Help maintain a positive, accountable, and team-oriented culture
• Support onboarding and training of team members when needed
• Assist leadership with special projects and operational initiatives
• Be a reliable second-in-command presence for the studio team

Qualifications

• Strong Sales and Negotiation Skills
• Excellent organizational and multitasking skills
• Excellent communication and customer service abilities
• Previous experience in operations, hospitality, luxury retail, sales, or studio management preferred
• Comfortable handling difficult conversations and resolving client issues
• Ability to stay calm and professional in fast-paced situations
• Strong leadership instincts and problem-solving skills
• Sales confidence and client relationship-building abilities
• Experience with CRM systems and scheduling software is a plus

If you are passionate about luxury client experiences, leadership support, and helping a growing brand operate at a high level, we’d love to hear from you.