Luxury Sales Team Lead - Appointment Setting

Rebecca Rose Fine Portraits LLC; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Rebecca Rose Fine Portraits LLC is seeking an experienced Sales Manager to oversee the appointment setting team within a luxury call center. You will drive performance, coach staff, and ensure every client interaction reflects the brand’s high standards.

The ideal candidate leads with accountability, develops talent, and collaborates with leadership to improve strategy and results in a fast-paced, client-focused environment.

Qualifications

• Proven experience in sales management, preferably in a call center environment.
• Strong leadership and communication skills.
• Ability to coach teams to meet and exceed performance goals.

Responsibilities

• Manage and oversee the day-to-day operations of the appointment setting team.
• Monitor call activity, performance metrics, and conversion rates.
• Coach, train, and develop team members to improve sales performance and call quality.
• Provide real-time feedback and conduct regular performance reviews.
• Ensure team consistently meets or exceeds booking and KPI targets.
• Handle escalated calls and assist with objection handling when needed.
• Maintain accountability, attendance, and adherence to schedules.
• Collaborate with leadership on strategy, reporting, and process improvements.
• Uphold a professional, client-focused environment aligned with a luxury brand.

Skills

Leadership

Sales management

Coaching

Call center experience

Performance analytics

KPI tracking

Communication

Job description

Rebecca Rose Fine Portraits LLC is seeking an experienced Sales Manager to oversee the appointment setting team within a luxury call center. You will drive performance, coach staff, and ensure every client interaction reflects the brand’s high standards.

The ideal candidate leads with accountability, develops talent, and collaborates with leadership to improve strategy and results in a fast-paced, client-focused environment.