Director of Operations & Client Experience (Multi-Location)

Haus of Portraiture; Santa Monica (CA); On-site; USD 92,700 - 113,300; Full time

Benefits offered by this job

Performance-based bonus opportunities

401(k)

Job summary

A high-end portrait studio is seeking a Director of Operations & Client Experience to oversee and optimize operations across multiple locations. The ideal candidate should have proven leadership experience, be highly organized, and possess strong operational skills. Responsibilities include leading staff, managing budgets, ensuring client satisfaction, and supporting sales initiatives. This role offers a salary of $103,000/year plus performance-based bonuses and a 401(k).

Qualifications

• Proven leadership/management experience in service-based retail or hospitality.
• Strong understanding of operations, systems, and sales.
• Comfortable with numbers, reporting, and budgets.

Responsibilities

• Own and improve all studio systems, SOPs, and workflows.
• Lead, coach, and hold staff accountable across multiple locations.
• Manage schedules, payroll oversight, inventory, reporting, and budgets.
• Handle client escalations and protect a 5-star customer experience.

Skills

Leadership

Operations management

Detail-oriented

Problem-solving

Job description

Haus of Portraiture is a high-end, multi-location portrait studio delivering premium, white-glove experiences for families. For over 10 years, we’ve created heirloom artwork, built a strong community reputation, and donated to hundreds of charities. We are growing and seeking aDirector of Operations & Client Experienceto bring structure, leadership, accountability, and calm to our studios.

This role is for amotivated, mature, self-directed leaderwho loves systems andpeople, thrives in responsibility, and takes pride in running a tight, values-driven operation without needing reminders or micromanagement.

THE MISSION OF THIS ROLE

Toown and optimize studio operations across multiple locations, lead and motivate staff, protect the client experience, and ensure nothing falls through the cracks — so the business runs smoothly, profitably, and in alignment with our culture and values.

What You’ll Do

• Own and improve all studio systems, SOPs, and workflows
• Lead, coach, and hold staff accountable across multiple locations
• Manage schedules, payroll oversight, inventory, reporting, and budgets
• Handle client escalations and protect a 5-star customer experience
• Support sales and step in when needed
• Ensure deadlines, targets, and standards are consistently met
• Operate autonomously while keeping the Owner informed

Who You Are

• Highly organized, detail-oriented, and proactive
• Calm, confident, emotionally regulated, and dependable
• Strong leader with an “I eat last” mentality
• Goal-driven and metrics-focused
• Comfortable managing people, pressure, and multiple locations
• Trustworthy, loyal, and solutions-oriented
• Positive, motivating, and improvement-focused

Requirements

• Proven leadership/management experience (service-based retail or hospitality a plus)
• Strong understanding of operations, systems, and sales
• Comfortable with numbers, reporting, and budgets
• Experience wearing multiple hats in a fast-paced environment
• $103,000/year
• Performance-based bonus opportunities
• 401(k)

To Apply

Please submit your resume and a brief cover letter.