Sales Manager

Sci Corp; Lower Merion Township (Montgomery County); On-site; USD 96,000 - 184,000; Full time

Job summary

Sci Corp in Bala Cynwyd, PA seeks a Sales Counselor Supervisor to lead a team of Sales Counselors and drive sales quotas while ensuring top customer service. You will train and coach staff, oversee aftercare, and monitor performance to meet goals within policy guidelines.

Responsibilities include market share growth, program development, budgeting, and compliance with licensing requirements. Strong leadership, communication, and CRM familiarity are essential for success.

Qualifications

• High school or equivalent required.
• Bachelor’s degree preferred.
• Sales experience not required; supervisory experience preferred.
• Experience presenting, training, coaching and motivating salespeople a plus.

Responsibilities

• Meet and exceed location sales quotas.
• Instruct Sales Counselors per training manuals while following company policies.
• Provide initial and ongoing sales instruction to ensure customer needs are met.
• Manage Sales Counselors as primary reference on aftercare, prospecting, product knowledge, sales presentations, closing Skills, pricing, paperwork, and service delivery.
• Develop marketing programs aligned with community demographics and events.
• Review contracts to ensure compliance with laws and company controls.
• Maintain marketing materials, training manuals, and sales equipment.
• Ensure budgets and incentives conform to company policies and keep facilities orderly.

Skills

Sales leadership

Coaching

Customer service

MS Office

Education

High school diploma

Bachelor’s degree

Tools

CRM systems

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM REQUIREMENTS

Education

• High school or equivalent
• Bachelor’s degree preferred

Experience

• Sales experience not required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $95,700 to $184,400 earnings potential

#SCI

Postal Code: 19004

Category (Portal Searching): Sales

Job Location: US-PA - Bala Cynwyd