Sales Manager

Service Corporation International; Miami (FL); On-site; USD 85,000 - 109,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSAs and FSA

401(k) with company match

Life Insurance

Disability insurance

Job summary

Service Corporation International is seeking a sales leadership professional in Miami to drive location quotas, coach Sales Counselors, and develop community outreach.

The role emphasizes compliance, training, and aftercare excellence, with a focus on creating a high-performing sales culture and robust customer service outcomes.

Qualifications

• Sales leadership experience required; 3–5 years in sales management preferred.
• Experience training and coaching sales staff and supervisors.
• Ability to present, motivate and manage sales teams.

Responsibilities

• Meet and exceed location sales quotas and drive revenue growth.
• Instruct and supervise Sales Counselors per training manuals.
• Provide ongoing coaching to ensure customer needs are met.
• Oversee aftercare process, prospecting, product knowledge and closing skills.
• Manage discounts, compliance, and reporting for financial controls.
• Develop local marketing programs and participate in community events.
• Maintain marketing materials, sales rooms and office standards.
• Ensure adherence to Code of Conduct and licensure requirements.

Skills

Sales leadership

Coaching

Training

Goal setting

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

CRM systems

Windows OS

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

Job Responsibilities

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor’s degree preferred

Experience

• Sales Management experience of 3-5 years required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation

Compensation: $85,200 to $109,000 earnings potential

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

#SCI

Postal Code: 33135

Category (Portal Searching): Sales

Job Location: US-FL - Miami

#SALES