Sales Manager II

Service Corporation International; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

Dignity Memorial in Baltimore, MD seeks a results-driven Sales Manager to develop a well-trained sales staff, exceed location quotas, and expand market share while upholding the company’s ethical standards and procedures.

You will coach Sales Counselors, manage aftercare, analyze pricing, coordinate community events, ensure compliance, and prepare reports for financial controls. Strong leadership, licensing, CRM and MS Office skills are required; bachelor’s preferred.

Qualifications

• Education: High school or equivalent; Bachelor’s degree preferred.
• Experience: 3–5 years in sales management is required; leadership experience for counselors a plus.
• Licenses: Valid driver’s license; insurance license as required by state.
• Knowledge: Windows-based PC, MS Office; CRM systems a plus; confidentiality and ethical standards.

Responsibilities

• Lead and develop a trained sales staff to meet quotas and grow market share.
• Meet and exceed location sales quotas and manage discounts per policy.
• Instruct and coach Sales Counselors to meet customer needs and close deals.
• Oversee aftercare, prospecting, product knowledge, and presentations.
• Analyze competitor pricing and plan community events to generate prospects.
• Prepare reports to demonstrate financial controls and compliance.
• Maintain marketing materials, sales equipment, and office standards.

Skills

Sales leadership

Coaching

Market analysis

Budgeting

Leadership

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Staff Management and Leadership
• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Market Share Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Expense Management Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Operations Support Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Compliance Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

• Education High school or equivalent Bachelor’s degree preferred
• Experience Sales Management experience of 3-5 years required Sales Counselor and sales supervisory experience preferred Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Licenses Valid state/province driver’s license with good driving record Insurance license as required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications Knowledge of Customer Relationship Management systems a plus Ability to maintain confidentiality Ability to work beyond standard business hours when necessary to service customers Ability to set goals for employees that are challenging but achievable

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

Postal Code: 21225 Category (Portal Searching): Sales Job Location: US-MD - Baltimore

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. „SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.