Sales Manager

Service Corporation International; Bala Cynwyd (PA); On-site; USD 96,000 - 184,000; Full time

Job summary

Service Corporation International in Bala Cynwyd, PA, seeks a Sales Manager to lead staff, grow market share, and ensure compliant service for families at need. You will train Sales Counselors, drive location quotas, and manage aftercare processes with attention to pricing and documentation.

Responsibilities include developing community marketing programs, supervising incentives, and maintaining materials, rooms, and compliance with company policies. Equal opportunity employer.

Qualifications

• High school education or equivalent; bachelor’s degree preferred.
• Sales experience not required; sales supervision experience preferred.
• Valid driver's license and insurance license as required by state laws.
• Working knowledge of Windows-based PC environment and MS Office applications.
• Ability to maintain confidentiality and to work outside regular hours when needed.

Responsibilities

• Lead and train Sales Counselors to meet customer needs and exceed location sales quotas.
• Develop marketing programs aligned with geography and demographics; analyze competitor pricing.
• Review pre-need and at-need contracts to ensure compliance with laws; approve discounts.
• Maintain marketing materials, training manuals, sales equipment, and office spaces in a professional manner.
• Ensure all sales counselors follow the Code of Conduct and maintain licensing compliance.

Skills

Sales experience

Coaching

CRM systems

MS Office

Training

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Windows PC

Job description

JOB RESPONSIBILITIES

Staff Management and Leadership

Meet and exceed established location sales quotas Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community Analyze and be aware of competitor pricing Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws Approve all discounts offered to customers Prepare reports that demonstrate compliance with financial controls

Operations Support

Maintain all marketing materials, training manuals, sales equipment and other sales supplies Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM REQUIREMENTS

• Education High school or equivalent Bachelor’s degree preferred
• Experience Sales experience not required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Licenses Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $95,700 to $184,400 earnings potential

Postal Code: 19004 Category (Portal Searching): Sales Job Location: US-PA - Bala Cynwyd

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.