Sales Manager

Service Corporation International; Wheat Ridge (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Service Corporation International is seeking a Sales Leader at our Wheat Ridge, CO location. You will oversee Sales Counselors, drive revenue by meeting quotas, and ensure adherence to corporate policies.

This role requires coaching, training, and strong customer service skills. Responsibilities include managing the sales team, implementing programs tailored to the local community, and maintaining compliant operations and reporting.

Qualifications

• Experience leading sales teams and meeting location sales quotas.
• Ability to train and coach Sales Counselors to meet customer needs.
• Ensure compliance with company policies and procedures.

Responsibilities

• Meet and exceed established location sales quotas.
• Provide initial and ongoing sales instruction to Sales Counselors.
• Manage Sales Counselors and oversee aftercare, prospecting, and sales processes.
• Develop marketing programs that support local demographics and drive prospects.

Skills

Sales Management

Coaching

Training

Leadership

Customer Service

Budgeting/Financial controls

Goal Setting

Team Motivation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

CRM systems

Windows OS

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Staff Management and Leadership

• Meet and exceed established location sales quotas


• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures


• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers


• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community


• Analyze and be aware of competitor pricing


• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws


• Approve all discounts offered to customers


• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies


• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies


• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure


• Ensure compliance of sales practices with federal, state/provincial and local regulations

Minimum Requirements

Education

• High school or equivalent


• Bachelor’s degree preferred

Experience

• Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required


• Sales Counselor and sales supervisory experience preferred


• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record


• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications


• Knowledge of Customer Relationship Management systems a plus


• Ability to maintain confidentiality


• Ability to work beyond standard business hours when necessary to service customers


• Ability to set goals for employees that are challenging but achievable

Job Location: US-CO - Wheat Ridge