Sales Leader: Elevate Customer Experience & Growth

The Brand House Collective; Vernon Hills (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

Kirkland’s Home is seeking an experienced Sales Leader to drive customer-centric selling and lead a team in a fast-paced retail environment. You will role-model excellent customer behaviors, guide staff in presenting merchandise, and ensure store operations align with business plans and procedures.

The role emphasizes building rapport with customers and teammates, delivering strong product knowledge, and executing sales-driven strategies to maximize revenue while upholding brand standards.

Qualifications

• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Retail management

Customer service

Communication

Leadership

Education

High School Diploma

Tools

POS system

Job description

Kirkland’s Home is seeking an experienced Sales Leader to drive customer-centric selling and lead a team in a fast-paced retail environment. You will role-model excellent customer behaviors, guide staff in presenting merchandise, and ensure store operations align with business plans and procedures.

The role emphasizes building rapport with customers and teammates, delivering strong product knowledge, and executing sales-driven strategies to maximize revenue while upholding brand standards.