Sales Leader: Champion Customer Experience & Store Growth

The Brand House Collective; Mishawaka (IN); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

The Brand House Collective, Mishawaka, IN, is seeking a Sales Leader to drive customer-centered sales with strong product knowledge and presentation skills. This role collaborates with the Store Manager to execute business plans and guide the team in delivering exceptional customer experiences in-store and via ship-to-store.

You will lead a customer-obsessed culture, promote loyalty programs, manage inventory and signage, and ensure policy compliance while maintaining a welcoming, high-energy

Qualifications

• High School Diploma or GED; college preferred
• Strong communications and customer selling experience required
• Minimum 1 year management experience in retail or service industry preferred
• Energetic, people and results oriented
• Valid Driver license
• Ability to handle and transport company funds to the bank location designated by Kirkland’s
• Ability to work weekends, holidays, and evenings
• Ability to operate a Point of Sale system, registers and handheld devices

Responsabilités

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Connaissances

Retail management

Customer selling

Communication

Cash handling

Flexible schedule

POS familiarity

Team leadership

Interpersonal skills

Formation

High School Diploma or GED

Outils

POS system

Description du poste

The Brand House Collective, Mishawaka, IN, is seeking a Sales Leader to drive customer-centered sales with strong product knowledge and presentation skills. This role collaborates with the Store Manager to execute business plans and guide the team in delivering exceptional customer experiences in-store and via ship-to-store.

You will lead a customer-obsessed culture, promote loyalty programs, manage inventory and signage, and ensure policy compliance while maintaining a welcoming, high-energy