Sales Lead & Store Team Coach

West Marine; Pensacola (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Voluntary benefits

Job summary

West Marine in Pensacola is seeking a Sales Lead to plan, coordinate and manage store operations while delivering exceptional customer service. This role drives sales, manages inventory, and leads a team to meet annual goals and uphold safety standards.

As a key front-line leader, you will train crew, oversee omni-fulfillment, and ensure the store reflects our brand. Strong communication and leadership are essential to foster customer loyalty and business growth.

Qualifications

• Excellent verbal and written communication.
• Sales and customer service excellence.
• Attention to detail and organization.
• Ability to meet deadlines and manage time.
• Strong analytical and problem-solving.
• Effective supervisory and leadership skills.
• Proficient in Microsoft Office.

Responsibilities

• Guide and develop Crew Members for excellent store operations and customer service.
• Lead by example, greeting and engaging customers to fulfill their boating needs.
• Effectively prioritize and plan to drive results and meet business goals.
• Train Crew Members to handle various transactions and provide exceptional service.
• Recruit, onboard, and train high-performing Crew Members.
• Manage Omni-Fulfillment operations.
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships.

Skills

Communication

Sales skills

Customer service

Time management

Leadership

Attention to detail

Team supervision

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

West Marine in Pensacola is seeking a Sales Lead to plan, coordinate and manage store operations while delivering exceptional customer service. This role drives sales, manages inventory, and leads a team to meet annual goals and uphold safety standards.

As a key front-line leader, you will train crew, oversee omni-fulfillment, and ensure the store reflects our brand. Strong communication and leadership are essential to foster customer loyalty and business growth.