Boating Retail Team Lead — Sales & Customer Service

West Marine; Florida; Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision care

401k

Paid time off

Zusammenfassung

West Marine in Florida seeks an Assistant Manager to support store leadership in achieving sales goals with limited supervision. You’ll coach Crew Members on sales techniques, ensure exceptional customer service, and help meet annual targets while promoting a safe, well-organized shopping environment.

You will develop sales plans, train staff on product knowledge, supervise Omni order processing, and act as Manager on Duty during shifts, contributing to a positive customer experience and store

Qualifikationen

• Excellent verbal and written communication skills.
• Strong interpersonal, sales, and customer service abilities.
• Effective time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize and delegate tasks effectively.

Aufgaben

• Develop and maintain a sales plan to achieve annual goals.
• Assist Crew Members in executing sales plans.
• Train Crew Members on product knowledge and sales techniques.
• Reinforce selling skills among Crew Members.
• Organize and execute in-store events.
• Ensure promotional displays and signing standards meet expectations.
• Provide product knowledge and suggestive selling to customers.
• Develop strategies to increase customer count and loyalty.
• Drive customer experience to meet customer needs.
• Maintain operational policies and ensure timely payroll processing.
• Ensure asset protection standards are met and maintain a safe store environment.
• Uphold legal requirements and brand representation.
• Stay updated with training programs.
• Maintain flexibility in scheduling, including evenings, weekends, and holidays.
• Ensure completion of all Omni orders by the end of the day.
• Act as "Manager on Duty" during assigned shifts and perform additional duties as needed.

Kenntnisse

Customer service

Sales techniques

Leadership

Communication

Time management

Training

Ausbildung

High school diploma or equivalent

Two years supervisory experience

Tools

Microsoft Office

Jobbeschreibung

West Marine in Florida seeks an Assistant Manager to support store leadership in achieving sales goals with limited supervision. You’ll coach Crew Members on sales techniques, ensure exceptional customer service, and help meet annual targets while promoting a safe, well-organized shopping environment.

You will develop sales plans, train staff on product knowledge, supervise Omni order processing, and act as Manager on Duty during shifts, contributing to a positive customer experience and store