Sales Lead: Flexible-Shift Retail Leader in Boating

West Marine; Braintree (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine in Massachusetts is seeking a Sales Lead to plan, coordinate, and manage all store operations while delivering high‑level customer service and driving sales goals. This role emphasizes operational excellence, shrink control, and a seamless shopping experience.

You will supervise Crew Members, coach on programs, ensure brand standards, manage transactions, and foster strong customer relationships while supporting a flexible schedule including nights and weekends.

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Attention to detail and strong organizational skills.
• Proven ability to meet deadlines and manage time effectively.
• Strong analytical and problem-solving capabilities.
• Effective supervisory and leadership skills.
• Ability to prioritize and delegate tasks appropriately.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
• Grow wholesale business and market share through planning and goal setting.
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items.
• Actively participate in and coach the team on programs and procedures that drive sales.
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
• Develop strategies to achieve West Advantage membership and Private Label penetration goals.
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships.
• Recommend additional items and services that complement customer needs.
• Accurately manage register transactions and handle returns/complaints graciously.
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
• Ensure compliance with legal requirements and store policies to maintain stability and reputation.

Skills

Verbal communication

Written communication

Sales skills

Customer service

Attention to detail

Time management

Analytical skills

Leadership

Prioritization

MS Office

Education

High school diploma or equivalent

Two years of related experience preferred

Tools

Microsoft Office Suite

Job description

West Marine in Massachusetts is seeking a Sales Lead to plan, coordinate, and manage all store operations while delivering high‑level customer service and driving sales goals. This role emphasizes operational excellence, shrink control, and a seamless shopping experience.

You will supervise Crew Members, coach on programs, ensure brand standards, manage transactions, and foster strong customer relationships while supporting a flexible schedule including nights and weekends.