Sales Lead - Elevate Customer Experience & Team Growth

knitwellgroup; Asheville (NC); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT is seeking a Sales Lead in Asheville, NC to support and role model exceptional customer experiences while guiding and coaching associates. You will collaborate with the Store Manager to master store operations and be prepared to step in as manager when needed.

The role emphasizes hands-on leadership, brand representation, and driving a positive, inclusive team environment while maintaining top-tier store standards and customer service.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with technology and able to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates.
• Uphold high visual and operational standards with focus on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to maximize customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions for seamless omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Initiative

Organization and delegation

Tools

Point-of-sale system

Job description

LOFT is seeking a Sales Lead in Asheville, NC to support and role model exceptional customer experiences while guiding and coaching associates. You will collaborate with the Store Manager to master store operations and be prepared to step in as manager when needed.

The role emphasizes hands-on leadership, brand representation, and driving a positive, inclusive team environment while maintaining top-tier store standards and customer service.