Sales Lead - Coach Teams, Elevate Customer Experience

knitwellgroup; Charlotte (NC); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and growth

Community impact through partnerships

Job summary

LOFT is seeking a Sales Lead in Charlotte, NC to support and role model outstanding customer experiences. You will collaborate with the Store Manager to become a store expert and step in as manager when needed.

You will help onboard and develop a highly engaged team, uphold brand standards, and use available tools to drive a customer-focused, profitable business while enabling an inclusive, welcoming store environment.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

Tech proficiency

Communication

Flexible hours

Decision making

Organization

Tools

POS system

Job description

LOFT is seeking a Sales Lead in Charlotte, NC to support and role model outstanding customer experiences. You will collaborate with the Store Manager to become a store expert and step in as manager when needed.

You will help onboard and develop a highly engaged team, uphold brand standards, and use available tools to drive a customer-focused, profitable business while enabling an inclusive, welcoming store environment.