Sales Lead: Elevate Customer Experience & Team

knitwellgroup; New York (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead to join our team and deliver personalized customer experiences while guiding and supporting associates. You will collaborate with the Store Manager to become an expert on store functions and be prepared to step in as manager when needed.

The role focuses on driving customer satisfaction, maintaining brand standards, and leveraging technology to support omnichannel shopping. Flexible availability is a plus.

Qualifications

• 6 months of retail sales experience preferred
• Management experience preferred
• Technology proficient and ability to operate a point-of-sale system

Responsibilities

• Be a brand representative delivering personalized customer experiences.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions for seamless omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Leadership

Communication

POS proficiency

Tools

POS system

Job description

LOFT is seeking a Sales Lead to join our team and deliver personalized customer experiences while guiding and supporting associates. You will collaborate with the Store Manager to become an expert on store functions and be prepared to step in as manager when needed.

The role focuses on driving customer satisfaction, maintaining brand standards, and leveraging technology to support omnichannel shopping. Flexible availability is a plus.