Sales Lead: Elevate Customer Experience & Team

Knitwell Group; Town of Charlotte (NY); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401(k)

Merchandise discounts

Professional development opportunities

Community impact partnerships

Job summary

LOFT in Charlotte, NC is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates and store operations. You will partner with the Store Manager to develop an engaged team and ensure brand standards across the sales floor.

With prior retail experience, you’ll coach others, support onboarding, and help drive a seamless omnichannel experience using available tools, including evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

POS proficiency

Communication & coaching

Flexible availability

Decision making

Organizing & prioritizing

Job description

LOFT in Charlotte, NC is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates and store operations. You will partner with the Store Manager to develop an engaged team and ensure brand standards across the sales floor.

With prior retail experience, you’ll coach others, support onboarding, and help drive a seamless omnichannel experience using available tools, including evenings, weekends, and holidays.