Sales Lead & Customer Experience Coach

KnitWell Group; Dublin (CA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences while guiding the store team. You will collaborate with the Store Manager to become the store expert and step in as manager when needed, ensuring brand standards and high engagement across the team.

The role emphasizes coaching, seamless customer service, and a proactive approach to store operations, with a flexible schedule including evenings and weekends.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.

Skills

Retail sales

Management experience

Communication

Time management

Flexibility

Decision making

Tools

Point-of-sale system

Job description

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences while guiding the store team. You will collaborate with the Store Manager to become the store expert and step in as manager when needed, ensuring brand standards and high engagement across the team.

The role emphasizes coaching, seamless customer service, and a proactive approach to store operations, with a flexible schedule including evenings and weekends.