Sales Lead & Customer Experience Coach

N23 Premium Brands Opco LLC; Wilmington (NC); Sur place; USD 19 000 - 25 000; Temps partiel

Avantages offerts par ce poste

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropy

Résumé du poste

LOFT in Wilmington, NC is seeking a Sales Lead to model and deliver exceptional customer experiences while supporting store teammates. You will help train and guide associates and act as a trusted partner to the Store Manager when needed.

You will uphold brand standards, drive a welcoming, inclusive environment, and use available tools to enable a seamless omnichannel shopping experience. Flexibility with evenings, weekends, and holidays is required.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsabilités

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Connaissances

Retail sales

Management experience

Coaching

Communication

Initiative

Time management

Outils

Point-of-sale (POS) system

Description du poste

LOFT in Wilmington, NC is seeking a Sales Lead to model and deliver exceptional customer experiences while supporting store teammates. You will help train and guide associates and act as a trusted partner to the Store Manager when needed.

You will uphold brand standards, drive a welcoming, inclusive environment, and use available tools to enable a seamless omnichannel shopping experience. Flexibility with evenings, weekends, and holidays is required.