Retail Sales Lead – Brand Experience & Coaching

knitwellgroup; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and career-op

Community impact through philanthropic

Job summary

LOFT is seeking a part-time Sales Lead in Charlotte, NC to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed.

You will support onboarding, development, and a welcoming, inclusive team environment while upholding brand standards and driving profitability through effective coaching and use of technology.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS system

Communication & coaching

Flexible availability

Initiative

Organization & delegation

Tools

POS system

Job description

LOFT is seeking a part-time Sales Lead in Charlotte, NC to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed.

You will support onboarding, development, and a welcoming, inclusive team environment while upholding brand standards and driving profitability through effective coaching and use of technology.