Sales Lead & Customer Experience Coach

LOFT; Williamsburg (VA); On-site; USD 39,501,000 - 49,285,000; Part time

Benefits offered by this job

401(k)

Merchandise discounts

Professional development opportunities

Community impact through partnerships

Job summary

LOFT in Williamsburg, VA is seeking a Sales Lead to guide and model exceptional customer experiences while supporting and coaching store associates. You will collaborate with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

The role emphasizes developing a highly engaged team, maintaining brand standards, and leveraging technology to enhance omnichannel shopping. Evening/weekend/holiday availability is preferred.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS proficiency

Communication coaching

Flexible availability

Decision making

Organization & delegation

Job description

LOFT in Williamsburg, VA is seeking a Sales Lead to guide and model exceptional customer experiences while supporting and coaching store associates. You will collaborate with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

The role emphasizes developing a highly engaged team, maintaining brand standards, and leveraging technology to enhance omnichannel shopping. Evening/weekend/holiday availability is preferred.