Retail Sales Lead & Customer Experience Coach

LOFT; Hagerstown (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Job summary

LOFT in Hagerstown, MD is seeking a Sales Lead to model outstanding customer experiences and guide associates. You will partner with the Store Manager to master store functions and be ready to step in as manager when needed.

Responsibilities include representing the brand, aiding onboarding, coaching staff, maintaining visual standards, and leveraging tools to drive a customer-focused, profitable team. Evening and weekend availability required.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system operation

Communication and coaching

Flexible availability

Decision making

Organization and delegation

Job description

LOFT in Hagerstown, MD is seeking a Sales Lead to model outstanding customer experiences and guide associates. You will partner with the Store Manager to master store functions and be ready to step in as manager when needed.

Responsibilities include representing the brand, aiding onboarding, coaching staff, maintaining visual standards, and leveraging tools to drive a customer-focused, profitable team. Evening and weekend availability required.