Sales Lead & Coach — Elevate Customer Experience

LOFT; Appleton (WI); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discountsPlus eligibility

Professional development and careerAdv

Community impact through philanthropic

Job summary

LOFT in Appleton, WI is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store operations and prepare to step into management when needed.

This role emphasizes brand representation, coaching, and building an engaged, inclusive team while upholding visual and operational standards to drive a seamless omnichannel experience.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability— evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Able to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Customer service

Communication skills

Leadership potential

Point-of-sale systems

Flexible availability

Job description

LOFT in Appleton, WI is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store operations and prepare to step into management when needed.

This role emphasizes brand representation, coaching, and building an engaged, inclusive team while upholding visual and operational standards to drive a seamless omnichannel experience.