Sales Lead & Customer Experience Coach

LOFT; Altoona (IA); On-site; USD 28,000 - 45,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT Des Moines is seeking a Sales Lead to model exceptional customer experiences and guide a team of associates. You will collaborate with the Store Manager to deepen knowledge of store operations and be ready to step in as manager when needed.

You will drive personalized service, support onboarding, coach performance, uphold visual and operational standards, and leverage technology to deliver a seamless omnichannel experience. Availability includes evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS proficiency

Communication & coaching

Flexible availability

Initiative

Organization & delegation

Job description

LOFT Des Moines is seeking a Sales Lead to model exceptional customer experiences and guide a team of associates. You will collaborate with the Store Manager to deepen knowledge of store operations and be ready to step in as manager when needed.

You will drive personalized service, support onboarding, coach performance, uphold visual and operational standards, and leverage technology to deliver a seamless omnichannel experience. Availability includes evenings, weekends, and holidays.