Assistant Manager, Retail: Lead Teams & Customer Experience

Knitwell Group; Appleton (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community philanthropic partnerships

Job summary

LOFT is seeking an Assistant Manager in Appleton, WI to support customer experience and shape store culture. You will lead the sales floor, coach associates, and ensure exceptional customer service while driving operations and engagement across the team.

The role emphasizes inclusivity, omnichannel accuracy, and collaboration with the Store Manager to recruit and develop talent. Regular full-time hours and benefits apply.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a POS system.
• Strong business acumen with ability to drive results.
• Shows initiative and makes thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment with exceptional experiences.
• Lead on the sales floor and model brand behaviors for customers.
• Inspire, coach, and develop associates to foster genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to enable a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and development.

Skills

Retail management

Hospitality mindset

Business acumen

Decision making

Leadership

Tools

Point-of-Sale system

Job description

LOFT is seeking an Assistant Manager in Appleton, WI to support customer experience and shape store culture. You will lead the sales floor, coach associates, and ensure exceptional customer service while driving operations and engagement across the team.

The role emphasizes inclusivity, omnichannel accuracy, and collaboration with the Store Manager to recruit and develop talent. Regular full-time hours and benefits apply.