Sales Floor Lead: Customer Service & Merchandising

JCPenney; Spokane (WA); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Associate discount on merchandise

401(k) with company match

Job summary

JCPenney is hiring a Sales Floor Assistant to drive customer service and sales growth while leading associates and maintaining merchandise standards. The role covers inventory control, RFID processes, and restock execution to support efficient store operations.

You will assist with visual merchandising, floor moves, and creating a clean, organized shopping environment. Cross-functional collaboration and participation in omnichannel tasks are also expected.

Qualifications

• Delivers outstanding customer service and drives sales.
• Manages team performance and adherence to store standards.
• Supports inventory processes and RFID-related tasks.

Responsibilities

• Customer Service & Sales: model excellence, resolve issues, and drive sales while maintaining service standards.
• Door to Floor / Restock / RFID & Inventory: assist merchandise placement, inventory cycles, stock ledger, and restock opportunities.
• SET / Visual / Environment: plan floor moves, execute visual merchandising, and maintain store cleanliness.

Skills

Customer Service

Sales

Team Leadership

Merchandise Standards

RFID & Inventory

Tools

RFID technology

Job description

JCPenney is hiring a Sales Floor Assistant to drive customer service and sales growth while leading associates and maintaining merchandise standards. The role covers inventory control, RFID processes, and restock execution to support efficient store operations.

You will assist with visual merchandising, floor moves, and creating a clean, organized shopping environment. Cross-functional collaboration and participation in omnichannel tasks are also expected.