Sales Floor Lead: Customer Service & Merchandising

JCPenney; Escondido (CA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Escondido, CA is seeking a Sales Floor Assistant to drive exceptional customer service and profitable sales growth. You will lead associates, maintain merchandise standards, assist with restocking, and support visual merchandising while engaging in omnichannel processes.

The role emphasizes teamwork, problem solving, and adherence to store standards. Eligible associates receive benefits and competitive hourly pay.

Qualifications

• Experience delivering customer service and supporting sales goals.
• Ability to lead and train associates.
• Familiarity with merchandising standards and inventory processes.

Responsibilities

• Deliver outstanding customer service and drive sales.
• Plan and execute merchandise placement and restocking with RFID accuracy.
• Support SET/visual merchandising and store environment upkeep.
• Assist omnichannel processes including Buy Online Pickup In Store and Ship from Store.
• Contribute to store operations and annual inventory activities.
• Support shrink and safety initiatives and meet performance standards.

Skills

Customer service

Team leadership

Merchandising

Inventory control

RFID

Education

High school diploma

Tools

POS system

RFID scanners

Inventory software

Job description

JCPenney in Escondido, CA is seeking a Sales Floor Assistant to drive exceptional customer service and profitable sales growth. You will lead associates, maintain merchandise standards, assist with restocking, and support visual merchandising while engaging in omnichannel processes.

The role emphasizes teamwork, problem solving, and adherence to store standards. Eligible associates receive benefits and competitive hourly pay.