Sales Floor Lead: Customer Service, Merch & Omnichannel

JCPenney; Downey (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Downey, CA seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales programs.

You will engage customers, manage restock and inventory processes, support visual merchandising, and assist omnichannel activities including online orders and pickup in-store, while upholding store operations and safety standards.

Responsibilities

• Customer service and sales excellence, modeling behavior and resolving issues.
• Door to Floor/Restock/RFID inventory management and merchandise flow.
• SET/Visual/Environment: plan floor moves, visuals, and maintain merchandising standards.
• Omnichannel support for jcp.com orders, BOPIS, and returns as needed.
• General operations: assist with inventory processes and annual counts.

Skills

Customer service

Sales performance

Team leadership

Merchandise replenishment

Inventory control

Visual merchandising

Job description

JCPenney in Downey, CA seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales programs.

You will engage customers, manage restock and inventory processes, support visual merchandising, and assist omnichannel activities including online orders and pickup in-store, while upholding store operations and safety standards.