Sales Floor Lead: Customer Experience & Team Coach

Lowe's Companies, Inc.; West Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor in West Des Moines, IA. You will lead a team to deliver excellent customer service, while ensuring the department is well-stocked, safe, and efficiently run.

You will coach associates, manage daily tasks, and collaborate with other departments to meet store goals. Occasional MOD duties and light travel to nearby stores may occur.

Qualifications

• High School Diploma or equivalent required; 3 years in retail OR 5 years in retail experience.
• 1 year of customer service experience.
• Experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams.
• Experience training, mentoring and developing associates.
• Experience cross-functional collaboration.
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client).
• Ability to obtain sales-related licensure or registration if required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best customer experience.
• Coach and train associates; delegate tasks and monitor daily performance.
• Ensure department coverage; manage down stocking, inventory, and area recovery.
• Engage customers and identify solutions; support related departments as needed.
• Promote store safety and follow lifting and safety procedures.

Skills

Customer service

Leadership

Coaching

Team supervision

Cross-functional collaboration

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor in West Des Moines, IA. You will lead a team to deliver excellent customer service, while ensuring the department is well-stocked, safe, and efficiently run.

You will coach associates, manage daily tasks, and collaborate with other departments to meet store goals. Occasional MOD duties and light travel to nearby stores may occur.