Sales Floor Leader: Customer Experience & Team Coach

Lowe's Companies, Inc.; Pineville (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's in the United States is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver great customer service, and maintain a clean, safe, and stocked store environment.

You will coach staff, manage daily tasks, support merchandising decisions, and ensure department coverage. Occasional MOD shifts may occur, with travel to meetings or trainings as needed. Strong communication and cross-functional collaboration are essential.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handling customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales) and store safety duties.

Skills

Cross-functional teamwork

Microsoft Office

Customer service

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's in the United States is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver great customer service, and maintain a clean, safe, and stocked store environment.

You will coach staff, manage daily tasks, support merchandising decisions, and ensure department coverage. Occasional MOD shifts may occur, with travel to meetings or trainings as needed. Strong communication and cross-functional collaboration are essential.