Sales Floor Lead - Customer Experience & Merchandising

Lowe's; Jefferson City (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team and ensure a high-quality customer experience in-store. Responsibilities include coaching staff, delegating tasks, and maintaining department coverage while focusing on safety and merchandising.

The role involves customer-facing duties, collaboration across departments, and occasional store opening/closing with manager-on-duty duties. Strong leadership and retail experience are essential.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best customer experience.
• Coach and train associates, delegate tasks, and monitor daily activities.
• Oversee store safety, inventory, and merchandising duties while supporting other departments as needed.

Skills

Customer service

Team leadership

Safety coaching

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team and ensure a high-quality customer experience in-store. Responsibilities include coaching staff, delegating tasks, and maintaining department coverage while focusing on safety and merchandising.

The role involves customer-facing duties, collaboration across departments, and occasional store opening/closing with manager-on-duty duties. Strong leadership and retail experience are essential.