Sales Floor Captain: Lead, Coach & Elevate Service

Alliance Consumer Growth, LLC; Atlanta (GA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid parental leave

Employee referral bonus program

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor and Model customer-obsessed service. You’ll lead a high-performing, inclusive team and support daily operations, coaching teammates in the moment and upholding brand standards.

As a key store leader, you’ll champion product knowledge, execute launches and restocks, monitor KPIs, and foster a positive, collaborative culture in our Atlanta location. We offer growth, competitive pay, and a strong benefits package.

Qualifications

• Previous supervisory or management experience in retail, preferably fashion.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.
• Ability to use sales data and feedback to improve team performance and drive business results.
• Must be able to stand and remain physically active and move around all areas of the store, lifting up to 40 pounds.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Retail leadership

Customer service

Communication

Team motivation

Visual standards

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor and Model customer-obsessed service. You’ll lead a high-performing, inclusive team and support daily operations, coaching teammates in the moment and upholding brand standards.

As a key store leader, you’ll champion product knowledge, execute launches and restocks, monitor KPIs, and foster a positive, collaborative culture in our Atlanta location. We offer growth, competitive pay, and a strong benefits package.