Sales Experience Director

Brobston Group; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group is seeking a Sales Experience Director to lead performance, selling, operations and client experience in a luxury retail setting. The role builds a high-performing team while supporting sales growth and operational results.

The position emphasizes coaching the management team, driving client engagement, and optimizing store profitability through strategic leadership and effective service delivery.

Qualifications

• Proven leadership in luxury/high-volume retail.
• Strong P&L, payroll, and expense management.
• Experience building teams and driving sales via client engagement.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Oversee store operations, KPIs, controllable expenses, staffing and payroll.
• Drive sales growth and deliver exceptional client experiences through selling strategies.
• Lead, coach and develop management and staff, setting goals and recognizing performance.
• Direct recruiting, hiring, retention, and store HR functions.

Skills

Retail leadership

Business acumen

Team development

Communication & problem-solving

Job description

Summary

The Sales Experience Director leads store performance, selling, operations, and client experience in a luxury retail environment. The role builds and develops a high-performing team while supporting sales growth and operational results.

Responsibilities

• Oversee store operations, key performance indicators, controllable expenses, staffing, and payroll.
• Drive sales growth and deliver exceptional client experiences through effective service and selling strategies.
• Lead, coach, and develop the management team and associates, setting goals and recognizing performance.
• Direct recruiting, hiring, retention, and store human resources functions.

Requirements

• Proven retail leadership experience, preferably in a high-volume or luxury environment.
• Strong business acumen, including profit and loss, payroll, and expense management.
• Experience developing teams and driving sales through client engagement.
• Strong communication, problem-solving, recruiting, and decision-making skills.