Sales Engineer I - AI Platform & Demos

Sierra; Oregon; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Medical, dental, vision benefits

Retirement plan

Parental leave

Equity

Descripción de la vacante

Sierra seeks a customer-facing technical specialist to learn our platform and transform how AI agents enhance customer experiences. You will engage with technical and business stakeholders, conduct efficient discovery calls, and deliver credible product demos and proofs of concept.

Work with Sales, Engineering, and Product to educate customers on APIs, integrations, and security questionnaires, and help tailor responses for RFPs. Strong communication and collaboration are essential.

Formación

• 1+ years of experience in a customer-facing technical role such as pre-sales, solutions engineering, technical support, or consulting.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Working knowledge of cloud software, APIs and integrations, or networking and automation systems.
• Curiosity about how businesses run and building trusted relationships with customers.

Responsabilidades

• Learn Sierra's platform and how AI agents transform customer experiences to speak credibly with technical and business stakeholders.
• Participate in discovery calls and demos to understand customer needs and deliver standard product demos.
• Support senior SEs in building demos and proofs of concept, keeping demo environments current.
• Educate customers on Sierra's APIs, webhooks, and integration patterns and deploy scripts in test environments.
• Help respond to RFPs, RFIs, and security questionnaires and create presentations and sales collateral.
• Collaborate with Sales to advocate for customers, join meetings, and maintain accurate CRM data.
• Bridge Sales and Product by translating feedback into actionable input for beta programs.

Conocimientos

Customer-facing

Communication

Curiosity

Team collaboration

Educación

Bachelor's degree in CS/Engineering

Herramientas

Salesforce

APIs

Descripción del empleo

Sierra seeks a customer-facing technical specialist to learn our platform and transform how AI agents enhance customer experiences. You will engage with technical and business stakeholders, conduct efficient discovery calls, and deliver credible product demos and proofs of concept.

Work with Sales, Engineering, and Product to educate customers on APIs, integrations, and security questionnaires, and help tailor responses for RFPs. Strong communication and collaboration are essential.