Associate AI Solutions Engineer - Customer-Facing

Sierra; San Francisco, Atlanta, New York (CA, GA, NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, vision benefits

Life insurance

Retirement plan

Parental leave

Fertility benefits

Lunch and snacks

Job summary

Sierra is hiring in-house Sales Engineers to help customer-facing teams demonstrate Sierra’s AI agent platform to enterprise customers. You will learn the platform, support demos, and build PoCs, while educating customers on APIs and integrations.

You’ll work closely with Sales, attend meetings, and ensure CRM data accuracy. Ideal candidates have a background in customer-facing technical roles, strong communication, and a collaborative mindset.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent experience.
• 1+ years in a customer-facing technical role (pre-sales, solutions engineering, tech support, or consulting) with internships countable.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Working knowledge of cloud software, APIs/integrations, or networking and automation systems.
• Curiosity about how businesses run and building trusted customer relationships.
• Strong written/verbal communication, organization, and comfort with CRM tools (e.g., Salesforce).
• Collaborative, quick-learning mindset; sees sales as a team sport.

Responsibilities

• Learn Sierra's platform and how AI agents transform customer experiences.
• Participate in efficient discovery calls and deliver standard product demos for the sales team.
• Support senior SEs in building demos and keep demo environments ready.
• Educate customers on Sierra's APIs, webhooks, and integration patterns.
• Assist in responding to RFPs/RFIs and creating sales collateral and positioning statements.
• Collaborate with Sales, attend customer meetings, and keep CRM records accurate.
• Bridge between Sales and Product, translating feedback into actionable input.
• Grow craft through product, sales, and process training with mentorship.

Skills

Customer-facing tech role

Explain complex concepts

CRM tools (Salesforce)

Cloud software knowledge

APIs & integrations

JSON & scripting

Team collaboration

Curiosity about business

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Tools

Salesforce

APIs/webhooks

Job description

Sierra is hiring in-house Sales Engineers to help customer-facing teams demonstrate Sierra’s AI agent platform to enterprise customers. You will learn the platform, support demos, and build PoCs, while educating customers on APIs and integrations.

You’ll work closely with Sales, attend meetings, and ensure CRM data accuracy. Ideal candidates have a background in customer-facing technical roles, strong communication, and a collaborative mindset.