Sales Engineer (Higher Education)

NEOGOV; El Segundo (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous PTO

Remote working opportunities

401K Matching

Career growth opportunities

Paid parental leave (12 weeks)

Inclusive environment

Job summary

NEOGOV is seeking a Sales Engineer to join our Revenue team, enabling value-based product demonstrations and training for Higher Education customers. You will translate client goals into NEOGOV solutions, lead technical conversations, and guide prospect opportunities with cross-functional teams.

Ideal candidates have 2+ years of experience with NEOGOV/NEOED or similar HCM products, plus familiarity with Ellucian Student systems.

Qualifications

• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred
• Professional experience in Higher Education - Preferred
• Experience and Knowledge of Ellucian Student (Banner, Colleague, Ethos)- Preferred
• 2+ years conducting product demonstrations or leading technical trainings
• Prior experience with project management and project management software
• Experience with CRM; Salesforce preferred
• Proven track record of meeting or exceeding sales, training, and/or project goals
• Experienced in explaining complex products or services to customers in a way that's clear and compelling
• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions

Responsibilities

• Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
• Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education
• Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
• Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
• Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools
• Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities
• Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
• Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
• Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
• Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
• Present and facilitate sessions at NEOGOV’s annual User Conference and Ellucian E-Live, as needed.

Skills

Product demonstrations

CRM (Salesforce)

Project management

Communication skills

Training delivery

Tools

Salesforce CRM

Microsoft Office

Google Suite

Project management software

Job description

This is a Remote role within the United States with a minimum travel of 6 times a year to travel locally, regionally or nationally to support Sales.

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.

We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

Valued partners on the Revenue Team and across the company, NEOGOV Sales Engineers serve as product experts, lead technical demonstrations and influence our product roadmap through cross functional teamwork.

A role for a motivated, organized professional with an aptitude to perform, solve problems, manage projects and collaborate in a fast-paced environment to help meet NEOGOV Revenue goals.

This posting is for an existing vacancy

• Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls

• Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education

• Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships

• Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams

• Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools

• Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities

• Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations

• Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations

• Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites

• Support sales trainers with new hire and transfer onboarding by delivering sales product trainings

• Present and facilitate sessions at NEOGOV’s annual User Conference and Ellucian E-Live, as needed.

• Able to engage audiences to clearly present value-based demonstrations and/or training

• Able to work cohesively in a close team environment

• Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations

• Excellent written and verbal communication, customer relations, and organization skills

• Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service

• Translating manual or complex business requirements into best in breed product/features

• Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities

• Ability to work independently, managing tight project deadlines

What You Have

• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred

• Professional experience in Higher Education - Preferred

• Experience and Knowledge of Ellucian Student (Banner, Colleague, Ethos)- Preferred

• 2+ years conducting product demonstrations or leading technical trainings

• Prior experience with project management and project management software

• Experience with CRM; Salesforce preferred

• Proven track record of meeting or exceeding sales, training, and/or project goals

• Experienced in explaining complex products or services to customers in a way that's clear and compelling

• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions

Essential Functions

• Ability to keep up with continuous learning through self-education

• Sit or stand for prolonged periods of time while typing/reading/listening

• Organization of work, time and thoughts

• Ability to travel locally, regionally or nationally, minimum of 6 times a year

• Access to reliable high speed wifi & video streaming for prolonged periods of time

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous PTO to support work-life balance

• Remote working opportunities

• 401K Matching

• Autonomy to grow and find your career path with supportive leadership

• 12-week Paid Parental Leave

• Inclusive and diverse environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.