Strategic Customer Success Manager, Professional Services

Wolters Kluwer; Glendale (CA); On-site; USD 90,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer seeks a Customer Success Manager (Professional Services) to act as a strategic liaison among customers, Sales, Solutions Consultants, and internal teams. You will ensure smooth transitions from sales through project delivery and drive ongoing customer satisfaction.

You will support complex engagements from scoping to delivery, gather requirements for accurate quotes and SOWs, and document order submissions to enable successful project outcomes.

Qualifications

• Strong communication skills across internal teams and customers.
• Project management experience in service or sales-support environments.
• Experience with Salesforce.com and MS Office tools for reporting and proposals.

Responsibilities

• Manage quote-to-order lifecycle and assist in drafting statements of work.
• Coordinate with Sales, customers, and internal teams to ensure accurate quotes and deliverables.
• Support project execution and transition from Sales to Professional Services.
• Identify opportunities to improve processes and customer satisfaction.

Skills

Microsoft Office

Salesforce.com

PowerPoint

Cross-functional collaboration

Education

5-7 years post-secondary education in related field

Tools

Pricing Central

Verifile

iLien platform

Account Tools

Job description

Wolters Kluwer seeks a Customer Success Manager (Professional Services) to act as a strategic liaison among customers, Sales, Solutions Consultants, and internal teams. You will ensure smooth transitions from sales through project delivery and drive ongoing customer satisfaction.

You will support complex engagements from scoping to delivery, gather requirements for accurate quotes and SOWs, and document order submissions to enable successful project outcomes.