Sales Support Coordinator

Mass Digital Health; Waltham (MA); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize complex order processing, CRM data accuracy, and training programs. The role supports a hybrid schedule from any US office and partners with sales and other departments to drive efficiency and customer success.

Responsibilities include advanced quoting, data integrity in CRM, and creating insightful dashboards while mentoring junior team members. Prior experience in high-complexity sales support is a plus.

Qualifications

• Experience using CRM systems for data management and analysis.

Responsibilities

• Manage high-complexity orders and advanced order management.
• Develop detailed and customized customer quotes.
• Ensure data integrity in the CRM system.
• Design and lead advanced product training for sales teams and partners.
• Plan and execute significant sales events and promotions.
• Resolve high-complexity customer inquiries and issues.
• Create sales activity reports and dashboards.
• Collaborate across departments to optimize sales processes.
• Provide mentorship and administrative support to junior staff.

Skills

CRM Expertise

Communication

Attention to Detail

Training Delivery

Problem Solving

Time Management

Microsoft Excel

PowerPoint

Cross-Functional Collaboration

Hybrid Working Experience

Tools

CRM System

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here

Our Locations: Contact Wolters Kluwer | Wolters Kluwer

What We Offer:

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

As a Sales Support Coordinator, you will utilize your extensive knowledge and advanced skills to tackle complex operational and administrative challenges. Your expertise will play a crucial role in optimizing sales processes, enhancing data accuracy, and improving customer interactions. Your contributions will significantly impact the effectiveness and efficiency of the sales team.

Key Tasks:

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

You're a Great Fit if You Have:

• Customer Relationship Management (CRM): Expertise in using CRM systems for in-depth data management and analysis.
• Communication: Superior verbal and written communication for detailed and complex interactions.
• Attention to Detail: Unmatched accuracy in handling high-complexity orders and data management.
• Presentation Skills: Advanced proficiency in creating and delivering comprehensive training sessions.
• Problem Solving: High competency in addressing and resolving the most complex sales support challenges.
• Time Management: Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Microsoft Office Suite: Expertise in Excel and PowerPoint for creating detailed analytics and presentations.
• Team Collaboration: Exceptional collaboration skills to coordinate and lead cross-departmental tasks effectively.
• The ability to work a hybrid schedule from any US office.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you— not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$47,600.00 - $81,250.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.