Sales Enablement & CRM Admin Coordinator

Estes Forwarding Worldwide; Richmond (VA); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid vacation, sick time, and holidays

401(k) plan with company match

Medical, dental, and vision insurance

Short- and long-term disability plans

Life and accidental death & dismemberm

Job referral bonus program

Position Pay Range: $21.00-$25.00 per

Job summary

Estes Forwarding Worldwide is seeking a Coordinator, Sales Administration and Enablement to support the Sales team with CRM data maintenance, reporting, and SAAS platforms administration. You will help create training materials and manage accounts, reports, and data quality.

The role requires strong Excel, Word, PowerPoint, and communication skills, plus experience with CRM systems. This is a full-time, on-site position in the Richmond, VA area with a focus on accuracy and process improvement.

Qualifications

• Familiarity with project and task management software.
• Ability to read and interpret general business documents.
• Proficiency with SAAS platforms, e-mail, and general office technologies.
• Intermediate to advanced proficiency in Excel, including formulas, pivot tables, and charts.
• Intermediate proficiency in Word, PowerPoint, and Adobe PDF.
• Proficiency in problem solving and identifying opportunities for efficiency improvement.
• Excellent verbal and written communication skills.
• Ability to interact effectively with internal teams, management, vendors, and customers.
• Strong attention to detail and accuracy.
• Ability to prioritize workload effectively, managing multiple tasks and deadlines simultaneously.
• Flexibility to work with shifting priorities.
• Demonstrated ability to quickly learn and adapt to new systems and technologies, with a proactive and self-motivated approach.
• Ability to adhere to Standard Operating Procedures (SOPs) to ensure consistency and efficiency in workflow.
• Ability to write routine reports and general business correspondence.
• Familiarity with Salesforce or other CRM systems and ERP systems preferred.
• Must be able to work independently or as part of a team.

Responsibilities

• Create and maintain user profiles and licenses for individual employees in multiple SAAS platforms which support the Sales team.
• Act as the administrator for multiple SAAS platforms, performing functions including password resets, new-user training, ongoing user support.
• Support Sales training and enablement efforts by creating and maintaining relevant training documents and materials.
• Perform ongoing account data maintenance in CRM.
• Perform digital file maintenance.
• Export, manipulate, review, and distribute sales reporting data for the sales team and sales leadership.
• Communicate regularly with Sales team members and leaders to understand and support EFW’s Sales efforts in an Administrative and Enablement capacity.
• Assisting with new salesperson onboarding processes and training as required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Skills

Project management

CRM systems

SAAS platforms

Excel

Word/PowerPoint

Communication

Detail orientation

Independent or team

Tools

Salesforce

Job description

Estes Forwarding Worldwide is seeking a Coordinator, Sales Administration and Enablement to support the Sales team with CRM data maintenance, reporting, and SAAS platforms administration. You will help create training materials and manage accounts, reports, and data quality.

The role requires strong Excel, Word, PowerPoint, and communication skills, plus experience with CRM systems. This is a full-time, on-site position in the Richmond, VA area with a focus on accuracy and process improvement.