Store Leadership: Customer-First Retail Supervisor

Goodwill Industries of Greater New York and Northern New Jersey; Baldwin Place (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Generous time off policy

Health, wellness and financial resources

Retirement matching programs and contributions

Transit and commuter benefits

Job summary

Goodwill Industries of Greater New York and Northern New Jersey is looking for a retail supervisor to lead a high-performing customer service-oriented team. In this role, you'll ensure excellent customer experiences and manage team development while driving operational success. You should have at least 1 year of supervisory experience in retail and strong interpersonal skills.

This position offers a generous benefits package, including robust health benefits and a retirement matching program, promoting a diverse and inclusive work environment.

Qualifications

• Minimum 1+ year experience in retail store supervisory required.
• High School Diploma, equivalent, or combination of education and relevant experience required.
• Strong interpersonal and communication skills with customers and colleagues.

Responsibilities

• Lead a high performing customer first oriented team.
• Resolve all customer complaints and issues quickly and efficiently.
• Assist in recruiting, training, and developing the team.

Skills

Customer service

Team leadership

Problem-solving

Interpersonal skills

Communication skills

Education

High School Diploma

Job description

Goodwill Industries of Greater New York and Northern New Jersey is looking for a retail supervisor to lead a high-performing customer service-oriented team. In this role, you'll ensure excellent customer experiences and manage team development while driving operational success. You should have at least 1 year of supervisory experience in retail and strong interpersonal skills.

This position offers a generous benefits package, including robust health benefits and a retirement matching program, promoting a diverse and inclusive work environment.