Sales-Driven Call Center Agent (Remote)

Contractor-in-Charg; Jackson (MS); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Salary starting at $19/hour

Equipment stipend

Medical benefits after 90 days

Retirement savings plan

Vacation pay

Paid training

Advancement opportunities

Job summary

Contractor-in-Charg is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy while managing digital leads with a sales mindset.

In this entry-level, work-from-home role, you will convert inquiries into bookings, protect revenue, and support SLA performance, with a focus on fast, accurate service and customer satisfaction.

Qualifications

• High School Diploma/GED required.
• Strong verbal and written communication.
• Accurate typing with 30+ WPM; proficient in Microsoft Office.
• Self-starter, reliable; flexible hours.
• Excellent multitasking and follow-up skills; strong customer service.

Responsibilities

• Answer all inbound calls and online inquiries as the first point of contact.
• Use company scripts to guide customers to the best service solution.
• Provide calm, empathetic service to customers.
• Conduct follow-up calls to check in on past customers and assess needs.
• Enter detailed notes into the CRM and support field teams.
• Contribute to a positive, hard-working company culture.

Skills

Verbal communication

Written communication

Typing 30+ WPM

Customer service

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

CRM systems

Scheduling software

Job description

Contractor-in-Charg is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy while managing digital leads with a sales mindset.

In this entry-level, work-from-home role, you will convert inquiries into bookings, protect revenue, and support SLA performance, with a focus on fast, accurate service and customer satisfaction.