Remote Sales-Driven CSR: Bookings & Revenue Impact

Contractor In Charge; Birmingham (AL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Equipment stipend

Medical benefits

Retirement plan

Vacation pay

Paid training

Advancement opportunities

Job summary

Contractor In Charge is seeking an Experienced Call Center Agent to handle inbound and outbound calls, book and dispatch jobs, and manage CRM data. The role emphasizes a strong sales mindset to convert inquiries into appointments and maximize revenue while maintaining SLA performance.

The position offers remote work with a flexible schedule and opportunities for advancement, including a benefits package after probation and equipment stipend.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Experience with scheduling software is a plus.

Responsibilities

• Answer all incoming calls or online inquiries, acting as the first point of contact.
• Guide customers to best service solution using a company script.
• Provide calm, empathetic service and ensure customer satisfaction.

Skills

Customer service

Communication

Typing 30+ WPM

Multitasking

Teamwork

MS Office

Scheduling software

Education

High School Diploma/GED

Tools

ServiceTitan

FieldEdge

HouseCall Pro

Job description

Contractor In Charge is seeking an Experienced Call Center Agent to handle inbound and outbound calls, book and dispatch jobs, and manage CRM data. The role emphasizes a strong sales mindset to convert inquiries into appointments and maximize revenue while maintaining SLA performance.

The position offers remote work with a flexible schedule and opportunities for advancement, including a benefits package after probation and equipment stipend.