Remote Call Center Agent: Bookings & Revenue Growth

Contractor In Charge; Jackson (MS); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical Benefits after 90 days

Retirement Savings Plan

Vacation Pay

Paid training

Advancement Opportunities

Job summary

Contractor In Charge is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy from a home-based setting, with a strong sales mindset to convert inquiries into booked appointments.

You will contribute to revenue growth and SLA performance, using scripted responses to guide customers to service solutions, while maintaining empathy and accuracy Job requires a high school diploma, excellent communication, typing 30+ WPM,

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professionalism.
• Typing speed 30+ WPM with good accuracy.
• Ability to multitask and manage follow-up effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Book and dispatch jobs accurately, maintain CRM records.
• Guide customers using a company script to the best service solution.
• Maintain a calm, empathetic demeanor with customers.
• Support field team by capturing detailed notes from calls.

Skills

Customer service

Communication

Typing 30+ WPM

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

ServiceTitan

FieldEdge

Housecall Pro

Job description

Contractor In Charge is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy from a home-based setting, with a strong sales mindset to convert inquiries into booked appointments.

You will contribute to revenue growth and SLA performance, using scripted responses to guide customers to service solutions, while maintaining empathy and accuracy Job requires a high school diploma, excellent communication, typing 30+ WPM,