Remote Sales-Driven Call Center Agent

Contractor In Charge; Atlanta (GA); Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Competitive salary starting at $19/hr

Equipment stipend $100/month

Medical benefits after 90 days

Retirement Savings Plan

Vacation Pay

Paid training

Advancement Opportunities

Job summary

Contractor In Charge is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and keep CRM accurate. This remote role emphasizes a strong sales mindset to convert inquiries into booked appointments and maximize revenue.

You will protect SLA performance, support client satisfaction, and drive booking conversions with urgency, accuracy, and a results-driven approach.

Qualifications

• High school diploma or GED required.
• Strong communication and customer-service mindset.
• Able to work from home with reliable internet.

Responsibilities

• Answer all incoming calls or online inquiries and be the first point of contact.
• Guide customers to the best service solution using a prepared script.
• Provide calm, empathetic service and ensure customer comfort.
• Make follow-up calls to assess needs and drive future opportunities.
• Document call notes in the system and support field team.
• Contribute to a positive, productive culture.

Skills

Verbal communication

Written communication

Multitasking

Customer service

CRM familiarity

Problem-solving

Education

High School Diploma/GED

Tools

ServiceTitan

FieldEdge

Housecall Pro

CRM systems

Job description

Contractor In Charge is seeking a Call Center Agent to professionally handle inbound and outbound calls, book and dispatch jobs, and keep CRM accurate. This remote role emphasizes a strong sales mindset to convert inquiries into booked appointments and maximize revenue.

You will protect SLA performance, support client satisfaction, and drive booking conversions with urgency, accuracy, and a results-driven approach.